Last updated: April 1, 2013 · Call 425-454-2474 or email info@greenbaumhf.com Privacy Policy Greenbaum Home Furnishings has a firm policy of never sharing your personally identifiable information with an outside party. We do not sell or rent our customer list. Anonymous, non-personally identifiable information, such as your IP address, domain server, type of computer, type of web browser, and address of referring sites (also known as "traffic data") may be collected and used to diagnose problems with our server and to administer our sites. We may also use some non-personal information to compile statistics about how people use our sites. We do not share this information with third parties, unless it is on an aggregate basis. We do reserve the right to provide personally identifiable information as required by law or legal process to protect and defend the rights of the Greenbaum Home Furnishings Company. In such cases, the disclosure of information will be as necessary to protect the personal safety of users of our site, or the public. We collect basic information including your name, home address, phone, email address and credit card information when you place a secure order with us via our Encrypted Order Process. As with any retail type transaction, we use this information to process your order and to respond to any questions or concerns you may have. Where required, we also share this information with certain partners in the facilitation of your order; for example UPS and possibly the Product Manufacturers we represent so that they may contact you directly with product support information you request. Whether or not to provide such information is completely your own choice. But if you choose not to provide the information we request, you may be unable to purchase products, or access certain services, offers and content on our web site. When you make a purchase from us, it is possible that we will include you in our list to receive email updates about special offers, new products and services, and relevant product information. We may also share information gleaned from your use of our site or the purchases you make with companies with whom we have marketing or other business relationships. If for any reason you do not wish to receive this information or do not wish for us to provide information as described in this Privacy Policy, please reply to any of our emails and type "unsubscribe" in the subject line or send an e-mail to our customer service email to opt-out. You may opt-out of receiving future mailings at any time for any reason. Please note that sometimes these requests may take up to 6-8 weeks to be effective, particularly if we are removing your name from postal mailings. Privacy Notice Table of Contents Our Commitment to Privacy The Information We Collect How We Use Information Our Commitment to Data Security Our Commitment to Children's Privacy How to Access or Correct Your Information How to Contact Us Cancel Order Change Order Payment Methods Finding & Searching for Items Adding Items to Cart Time to Proceed to Checkout Click Place Order Sales Tax Our Commitment to Privacy Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about how your information is collected and used. This notice is available on our homepage and at every point where personally identifiable information may be requested. The Information We Collect This notice applies to all information collected or submitted on this website. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected on these pages are: Name Billing and Shipping Address Email address Phone number Credit/Debit Card Information (encrypted during processing) When you make a purchase, you may be added to our list to receive email updates about special offers, new products and services, and relevant information. You may opt out at any time by replying “unsubscribe” to an email or contacting customer service. How We Use Information We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order. We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order. We may offer gift-cards by which you can personalize a product you order for another person. Information you provide to us to create a gift-card is only used for that purpose, and it is only disclosed to the person receiving the gift. Our web sites may contain links to web sites operated and maintained by third parties, over which we have no control. Privacy policies on such linked sites may be different from our privacy policy. You access such linked sites at your own risk. You should always read the privacy policy of a linked site before disclosing any personal information on such site. We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties. You can register with our website if you would like to receive updates on our new products and services, as well as special offers or promotions. Information you submit on our website will not be used for this purpose unless you fill out the registration form. We use non-identifying and aggregate information to better design our website and to share with advertisers. For example, we may tell an advertiser that X number of individuals visited a certain area on our website, or that Y number of men and Z number of women filled out our registration form, but we would not disclose anything that could be used to identify those individuals. Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses. Our Commitment to Data Security To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online. We use firewalls to help prevent unauthorized persons from gaining access to your information and will never intentionally disclose individually identifiable information about customers to third parties. Our site uses Secure Sockets Layer (SSL) encryption technology to protect sensitive information, including credit card data, during transmission. All online order forms are processed using SSL encryption. Cookies & Shopping Cart Our web site may use "cookies" to enhance your experience while visiting our site. Cookies are text files placed in your computer's browser to store your preferences. Cookies, by themselves, do not tell us your e-mail address or other personally identifiable information unless you choose to provide this information to us by, for example, registering at one of our sites. However, once you choose to furnish the site with personally identifiable information, this information may be linked to the data stored in the cookie. We use cookies to understand site usage and to improve the content and offerings on our sites. You can set your web browser to warn you about attempts to place cookies on your computer or limit the type of cookies you allow. However, if you disable cookies, you may lose some of the features and functionality of our shopping cart system, as the cart requires cookies to track items properly. To the extent we provide a shopping cart on our web site, the cart is designed to do the following: Enable the site to recognize you and maintain your shopping selections as you look at different pages Accelerate navigation through our site Track items in your shopping basket While we use the above precautions to safeguard your personal information, we cannot guarantee the security of any information you transmit to us, and you transmit such information at your own risk. Children’s Privacy We do not knowingly collect or maintain information from children under 13 and no part of our website is structured to attract them. Children under 13 should obtain parental permission before providing any personal information online. Access, Correction & Deletion You may request access to, correction of, or deletion of your personal information by submitting a notarized written request. We may take steps to verify your identity before granting access or making changes. Cancel Order Orders cancelled after 24 hours may incur charges if shipment cannot be stopped. To cancel, call Customer Service at 425-454-2474 or email info@greenbaumhf.com. We will attempt to accommodate your request but cannot guarantee cancellations after 5:00 PM PT on the order day. Change Order To change your order (color, finish, product, quantity), call 425-454-2474 or email info@greenbaumhf.com. We will confirm changes via email. Payment Methods We accept major credit cards online. Checks are accepted only at our physical location. Finding & Searching for Items Use the top navigation to browse categories or search with keywords. For best results, enter specific phrases. Adding Items to the Shopping Cart Click “Add to Cart” on each item you wish to buy. Items remain in the cart only after you complete the selection steps. Inventory is allocated after you click “Place Order” and receive an email confirmation. You can update quantity, options, or remove items from the cart at any time. Time to Proceed to Checkout Click Proceed to Checkout. Enter your billing address (must match payment method). Choose your shipping address (may copy from billing). Agree to Terms and Conditions. Review order details. Enter payment information. Click Place Order After placing your order, a “Thank You” page confirms receipt and an Order Confirmation email is sent to the address provided. Save this email for your records. For changes after placing an order, contact Customer Service at 425-454-2474 or info@greenbaumhf.com. Sales Tax Sales tax is collected on the full amount of orders shipped or delivered to Washington state. Finding & Searching for Items To find products on our site, you can enter descriptive words into the search field at the top of any page and click 'Go'. You can also browse specific Categories by clicking through links on the main navigation. Additionally, look at the related products shown at the bottom of product detail pages. You are also welcome to call us during regular business hours to ask questions about any products on our site or to check on availability of out-of-stock items. We are usually able to provide alternate suggestions if we don't have exactly what you are looking for. Shopping Cart Instructions Our shopping cart uses "cookies" to hold items temporarily while you shop. Most browsers accept cookies by default, but if your browser is set to reject cookies, you will not be able to use the cart. Items remain in your cart for about 24 hours, but we recommend completing your order promptly to ensure availability. To modify your cart contents, you can update quantities, change options, or remove items entirely. The cart total updates automatically. Once you're satisfied with your selections, proceed to checkout to complete your order. Company & Helpful Links Greenbaum Home Furnishings · Facebook · Houzz · Pinterest · YouTube · Instagram Locations & Directions Greenbaum Home Furnishings 929 118th Avenue Southeast Bellevue, WA 98005 Phone: 425-454-2474 · Get Directions Warehouse / Service Center 18815 139th Avenue Northeast Woodinville, CA 98072 Thank you for considering us for your purchase.
