DELIVERY & SHIPPING

Professional Delivery & Shipping

Experience hassle-free furniture delivery with our professional in-home service. Our trained delivery team brings your furniture directly into your home, ensuring safe transport and careful placement. From local deliveries by our own trucks to nationwide shipping through trusted freight carriers, we make receiving your new furniture seamless and stress-free.

In-Home Delivery

Professional Delivery Service

Generally this item will be delivered by our drivers in our truck. On occasion we may need to ship out of the area. This item will be delivered by an in-home freight carrier.

In-home carriers provide the customer with many benefits throughout the delivery process. Unlike common freight carriers, in-home delivery service consists of a trained delivery team that will assist in helping move your order from the truck into your home.

Please note: In all cases the shipper will not hook up any electrical or component wires. It is important for you to inspect your shipment carefully!

Any damage made to the carton or product itself, must be noted on the freight bill BEFORE the driver leaves. Please write "PRODUCT DAMAGED" on the sheet they ask you to sign. This ensures that if there is any damage, we can assist in correcting the matter.

Returns and Damage

Cancellation Policy

Orders cancelled after 24 hours may be charged to your account if product shipment cannot be stopped. To cancel an order, you must CALL our store at (425) 454-2474. We will attempt to accommodate your request but cannot guarantee cancellations made after 5:00 P.M. PST on the day that you placed the order.

All items returned must be in new condition. Shipping and handling costs and delivery charges are not refundable.
If your order has shipped, it cannot be cancelled. If you refuse an order, it will fall under our standard return policy where round trip shipping costs and applicable restocking fees will be deducted from your refund.

Inspect Your Order for Damage or Missing Parts

It is important for you to inspect your shipment carefully.

Check all items immediately upon delivery
Note any damage on the delivery paperwork before the driver leaves
Contact us immediately if you discover any issues
Take photos of any damage for documentation

How to Change Your Order

Order Modifications

If you need to change something about your order, such as a color, finish type, product or quantity, simply call our store at (425) 454-2474.

Important: Changes may not be possible once your order has entered production or shipping. Contact us as soon as possible for the best chance of accommodating your request.